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Effective Date: 15-01-2026
Company Name: Print Fix Tech
Website: 123printfix.tech

1. Overview

This Refund & Returns Policy governs all purchases made from Print Fix Tech.

By placing an order with Print Fix Tech, you agree to the terms outlined below.

Print Fix Tech is an independent India-based reseller of products manufactured by HP Inc. We are not affiliated with or endorsed by HP Inc. unless explicitly stated.

2. Eligibility for Returns

We accept return requests only under the following conditions:

• Product received is damaged in transit

• Product received is defective upon delivery

• Incorrect item shipped

• Product is unused, unopened, and in original packaging

Return requests must be submitted within 7 calendar days of delivery.

After 7 days, returns will not be accepted.

3. Non-Returnable Items

The following items are strictly non-refundable and non-returnable:

• Opened or used printers

• Ink cartridges or toner cartridges once unsealed

• Digital products or remote support services

• Clearance or final sale items

• Items damaged due to misuse or improper installation

We reserve the sole right to determine product condition upon return.

4. Return Authorization Required

Customers must contact us at [Insert Email] to obtain a Return Authorization (RA) number before shipping any item back.

Returns sent without authorization may be refused and returned to sender at customer expense.

5. Return Shipping Responsibility

Unless the return is due to our verified error (wrong item shipped), the customer is responsible for:

• Return shipping costs

• Customs fees

• Import/export duties

• Insurance charges

Shipping costs are non-refundable.

6. International Returns

As Print Fix Tech operates from India, approved returns may need to be shipped to an international address.

Customers are fully responsible for:

• Customs documentation

• Duties and brokerage fees

• Delays in customs processing

Failure to clear customs may void the refund.

7. Inspection & Approval Process

All returned items undergo inspection upon receipt.

We reserve the right to:

• Reject returns that show signs of use

• Apply restocking fees (up to 25%)

• Deny refunds if product condition differs from original claim

Inspection decisions are final.

8. Refund Process

If approved:

• Refunds will be issued to the original payment method

• Processing time: 7–14 business days

• Currency exchange differences (if any) are not refundable

• Original shipping charges are non-refundable

Refund timing may depend on your payment provider.

9. Damaged or Defective Items

Customers must:

• Notify us within 48 hours of delivery

• Provide clear photo/video evidence

• Keep original packaging

Failure to provide evidence may result in denial of claim.

10. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once shipped, the order cannot be canceled and must follow the return process.

We reserve the right to cancel any order due to:

• Pricing errors

• Suspected fraud

• Stock unavailability

• Payment verification failure

11. Chargebacks & Disputes

Customers agree to contact Print Fix Tech before initiating any chargeback.

Fraudulent or unjustified chargebacks may result in:

• Legal action

• Collection procedures

• Permanent account suspension

12. Limitation of Liability

To the maximum extent permitted by law:

Print Fix Tech shall not be liable for:

• Indirect or consequential damages

• Loss of business or revenue

• Delays caused by carriers or customs

• Installation or compatibility issues

Our total liability shall not exceed the purchase amount paid.

13. Manufacturer Warranty

Products may be covered under manufacturer warranty where applicable.

Warranty claims may need to be processed directly with HP Inc. according to their official warranty terms.

Print Fix Tech provides independent assistance but does not extend manufacturer warranty coverage.